Privacy Policy

This Privacy Policy describes what general information AmeriCorps collects, how that information is used, and how information is maintained when you visit AmeriCorps public-facing websites or official AmeriCorps accounts on third-party websites and applications. AmeriCorps is committed to protecting your privacy and securing the personal information you made available to us when accessing or using our public-facing websites and applications.

Information Collected and Stored Automatically

When you visit our websites, AmeriCorps does not collect personal information unless you choose to provide that information. However, we do collect some general technical information about your visit to our websites. We use the aggregated information for statistical analysis to measure the number of visitors to our site and learn about the types of technology used, to detect operational problems, and to improve the website's overall security to make our websites be more useful and secure to visitors. When you access information on our websites, AmeriCorps, or a contractor operating on behalf of AmeriCorps will automatically collect and store the following basic information.

• The name of the internet domain
• The Internet Protocol (IP) address
• The type of browser and operating system used to access our site
• The date and time you access our site
• The internet address of the website from which you linked directly to our site
• The pages you visit and the information you request

Information Automatically Collected by a Third-Party Website or Application

AmeriCorps maintains official accounts on third-party websites and applications. These third-party website and application service providers may themselves automatically collect and store additional information about you, in accordance with their terms of service and privacy policies. AmeriCorps does not control what these third-parties service providers do with the information they collect, does not control or guarantee the accuracy, relevance, timeliness, or completeness of information contained on a linked website, and does not endorse the third-party websites. AmeriCorps strongly recommend that you review the policies of any outside websites you visit from this site.

Link to External Sites

AmeriCorps websites may contain links to websites created and maintained by other public or private organizations. We provide these links as a service to visitors to our site. When you follow a link to an external site, you are leaving AmeriCorps website and are subject to the privacy and security policies of the external site.

Social Media

AmeriCorps maintains blogs and profiles on several third-party social media sites that provide public forum for AmeriCorps to present and interact with our audiences. Any information you provide on social media sites will be visible to the public. While some Personally Identifying Information (PII) you voluntarily share may become visible and available to AmeriCorps through your use of social media, AmeriCorps will not collect, share, or store that information.

Website Measurement and Customization Technologies

Website measurement and customization technologies (commonly called “cookies") are small bits of text that are downloaded to your internet browser when you visit a website. Cookies are commonly used to recognize your computer. AmeriCorps uses single-session cookies (Tier 1) to serve technical purposes, such as providing seamless navigation through our site. These cookies do not permanently record data, and they are not stored on your computer's hard drive. AmeriCorps session cookies are only available during an active browser session. When you close your browser, the session cookie disappears. AmeriCorps also uses persistent cookies (Tier 2) to help us understand how people use the site, and how we can make it better. Traffic statistics are collected anonymously and aggregated, and no information is traceable to any specific individual. AmeriCorps uses Tier 1 cookie and Tier 2 cookie on AmeriCorps websites in compliance with OMB Memorandum 10-22, Guidance for Online Use of Web Measurement and Customization Technologies. Cookies may also be set by the following third-party providers on AmeriCorps websites.

• Google Analytics (link is external): A tier 2 cookie sets when the page is loaded - used to improve web metrics capabilities.

You can remove or block cookies by changing the settings of your browser. For Opt-out instructions relating to cookies, please visit: https://www.usa.gov/optout-instructions.

Personal Information That You Voluntarily Provide

You are not required to provide any personal information to AmeriCorps to access information on our websites. If you choose to provide us with personal information, AmeriCorps may use that information to respond to your message or to fulfill the stated purpose of the communication. AmeriCorps provides visitors with a notice at the point of collection.

AmeriCorps maintains and disposes of personal information you provide according to the requirements of the Federal Records Act, and the regulations and records schedules approved by the National Archives and Records Administration. In some cases, the information you provide may be covered by the Privacy Act of 1974 (Privacy Act), or subject to the Freedom of Information Act (FOIA).

AmeriCorps may share information you voluntarily provide it with other entities, consistent with the Privacy Act and other applicable laws.

Commercial Marketing

AmeriCorps does not collect or use your personal information for commercial marketing.

Children and Privacy on AmeriCorps Websites

AmeriCorps do not knowingly contact or collect personal information from children under 13.  Unless otherwise stated, our websites are not intended to solicit information of any kind from children under 13.

Security

For site security purposes and to ensure that this service remains available to all users, AmeriCorps’ information systems, and information systems operated by contractors on behalf of the AmeriCorps, employ software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.  Anyone using these information systems expressly consents to such monitoring and is advised that if such monitoring reveals evidence of possible abuse or criminal activity, such evidence may be provided to appropriate law enforcement officials. Unauthorized attempts to upload or change information on these information systems are strictly prohibited and may be punishable by law, including the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act of 1996.

Government-wide SORNs maintained by other agencies may be viewed on the Federal Privacy Council (FPC) website.

• CNCS-01-OGC-Office of General Counsel (OGC) Legal Files [84 FR 45999] 
  • 09/03/2019
  • PURPOSE(S) OF THE SYSTEM: The Corporation for National and Community Service (CNCS) Office of General Counsel (OGC) uses the system to track, store, and manage the records it develops and acquires on matters that could or have led to investigations, mediation, or other legal actions before a judicial, administrative, or adjudicative body (collectively, “legal action records”). OGC also uses the system to track, store, and manage the records it develops and acquires to complete legal reviews, provide legal opinions, oversee transactions, coordinate with other agencies, and perform other legal activities on behalf of CNCS (collectively, “legal advice and guidance records”).     
  • CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: Categories of individuals covered by the system may include individuals who are or were involved in:
    • Potential or actual legal actions with CNCS or referenced in the legal action. That may include parties to the legal action, mediators, arbiters, judges, other court personnel, witnesses, individuals with information that pertains to the legal action, CNCS employees, grantees, service members, and applicants.
    • A transaction with CNCS, contract involving CNCS, or a CNCS program or matter that involves a legal or compliance review or other legal activity.
• CNCS-02-OGC-FOIA/PA-Freedom of Information Act (FOIA)/Privacy Act (PA) Request Files [84 FR 18268]
  • 4/30/2019
  • PURPOSE(S) OF THE SYSTEM: The Corporation for National and Community Service (CNCS) Office of General Counsel uses the system to:
    • Track, process, and respond to CNCS's FOIA and Privacy Act inquiries and any disputes involving those inquiries (collectively, “Requests”);
    • Create reports about those Requests for oversight and reporting purposes; and
    • Execute other responsibilities related to those Requests.
  • CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: The system contains records about individuals who:
    • Sent a written Request to CNCS which cited to, or was handled according to, FOIA or the Privacy Act, plus anyone who represented those individuals (collectively, “Requestors”);
    • Participate in responding to a Request on behalf of CNCS (collectively, “Respondents”);
    • Are the subject of a Request;
    • Are referenced in the requested records; and
    • Are otherwise connected to a Request.
• CNCS-03-OIG-Investigative Files [85 FR 2723] 
  • 01/16/2020
  • PURPOSE(S) OF THE SYSTEM: The Corporation for National and Community Service (CNCS) Office of Inspector General (CNCS-OIG) uses the system to track and maintain the files acquired and developed when CNCS-OIG investigates individuals associated with a CNCS program or operation pursuant to the Inspector General Act of 1978, as amended. CNCS-OIG is statutorily directed to conduct and supervise investigations relating to CNCS programs and operations to promote economy, efficiency and effectiveness in the administration of such programs and operations, and to prevent and detect fraud, waste and abuse in such programs and operations. Accordingly, the records in the system are used to investigate individuals and entities suspected of having committed illegal or improper acts and to conduct criminal prosecutions, civil proceedings, and administrative actions against those individuals and entities.
  • CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: In connection with CNCS-OIG's investigative duties, the system maintains records on the following categories of individuals:
    • Individuals or entities that are or have been the subject of inquiries or investigations conducted by CNCS-OIG. These include current and former employees of CNCS, and current and former contractors (or applicants for contracts), subcontractors, consultants, or the recipients of (or applicants for) CNCS grants, subgrants, or cooperative agreements, and their current or former employees; and,
    • Individuals who are witnesses, complainants, confidential or nonconfidential informants, and other parties who have been identified by CNCS-OIG (on the basis of information received or developed by CNCS-OIG) as potentially possessing information relevant to an investigation under CNCS-OIG's jurisdiction.
• CNCS–04–CPO–MPMF–Member Program Management Files (MPMF) [89 FR 65866] 
  • 08/13/2024
  • PURPOSE(S) OF THE SYSTEM: AmeriCorps uses the system to select, place, manage, oversee, and support individuals who apply to become an AmeriCorps service member (Applicants), and those who are or have been an active AmeriCorps service member (Members). AmeriCorps also uses the system to track and support the post service career pathway development of AmeriCorps alumni who continuously show interest or/and actively participate in AmeriCorps’ collaborative programs with other Federal, State, or local agencies or Tribes.
  • CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: The system contains records about individuals who apply to become an AmeriCorps Service Member, individuals who are or have been an active AmeriCorps Service Member, individuals from the public asked to provide a reference for those individuals (References), and AmeriCorps alumni.
• CNCS–05–OEA–SNPE Social Network and Public Engagement System of Records [88 FR 30728] 
  • 05/12/2023
  • PURPOSE(S) OF THE SYSTEM: The information is being collected in the system to support AmeriCorps' external interactions concerning its programs. The Agency uses social network platforms and its websites to increase its collaboration and transparency with the public, as well as with employees, members, grantees, contractors, and others who are interested in AmeriCorps' programs and services. The system will enable AmeriCorps to effectively expand its public outreach, interact with the public in meaningful ways, and encourage wide sharing of information about AmeriCorps' programs. AmeriCorps will also use the information for program analytics, program segmentation research, and administrative purposes to ensure quality control, program performance, and improving management processes.
  • CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: The system contains records about these categories of individuals: users of social networks who interact with AmeriCorps through the Agency's website, or through various social network outlets, including but not limited to third-party sites, services such as Meta, YouTube, LinkedIn, or other social media platforms. Other covered individuals may include those who sign on to various parts of AmeriCorps' website with a user identity, including but not limited to sites and services such as Meta and Twitter. These may be public individuals, members and grantees of AmeriCorps programs, and AmeriCorps employees and contractors.
• CNCS-06-CPO-ACB-AmeriCorps Child Care Benefit System (ACB) [84 FR 46002] 
  • 09/03/2019
  • PURPOSE(S) OF THE SYSTEM: The Corporation for National and Community Service (CNCS) uses the system to manage, administer, and evaluate the child care benefits program offered to eligible AmeriCorps Service Members (Members).
  • CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: The system contains information about Members who have applied for, or received, child care benefits, plus their AmeriCorps supervisors, children who required child care, spouses, and other household members.
• CNCS-10-CEO-PHRI-Personal Health and Religious Information [86 FR 64458] 
  • 11/18/2021
  • PURPOSE(S) OF THE SYSTEM: AmeriCorps' Equal Employment Opportunity Program (EEOP) proposes to collect this information to maintain personal health and religious information collected in response to (1) medical-based and religious-based reasonable accommodation requests; (2) public health emergency or similar health and safety incidents, such as a pandemic, epidemic, or man-made emergency; and/or (3) any other lawful collection of health-related information that is necessary to ensure a safe and healthy environment for individuals who are occupying AmeriCorps facilities, attending AmeriCorps-sponsored events, participating in AmeriCorps programs, or otherwise engaged in official business on behalf of the agency. The system will assist the agency in the collection, storing, dissemination, and disposal of personal health and religious information collected and maintained by the agency.
  • CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: Individuals covered by the system include all AmeriCorps employees (including political appointees, career employees, detailees, and interns), applicants and candidates for employment, contractors, national service members, volunteers, applicants and candidates for AmeriCorps national service programs, and visitors to AmeriCorps facilities. This includes authorized individuals or representatives who file a request for a reasonable accommodation on behalf of any of the above-referenced parties.
• CNCS-10-CEO-CRCM-Civil Rights Case Management System of Records [89 FR 33336] 
  • 05/29/2024
  • PURPOSE(S) OF THE SYSTEM: CRCM enables AmeriCorps' Office of Diversity, Equity, Inclusion, and Accessibility to modernize the Title VI Civil Rights complaint filing management and conduct streamlined complaint intake, counseling, and investigation under current legal authorities.
  • CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: The system covers individuals who have filed informal or formal complaints with, or against, AmeriCorps, including any recipient of services, programs, or benefits from AmeriCorps or one of its programs; AmeriCorps members, applicants, or trainees for volunteer or service status, or employees of a grantee or program beneficiary.
• CNCS–11–CPO–AHB-AmeriCorps Health Benefits System of Records [88 FR 30728]
  • 07/28/2023
  • PURPOSE(S) OF THE SYSTEM: AmeriCorps and its contractors use the system to track, store, manage, and evaluate the records associated with the health benefits offered to the members of AmeriCorps VISTA, AmeriCorps NCCC, and AmeriCorps FEMA Corps.
  • CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: The system contains records about (1) current and former Members, (2) individuals who maintained an insurance policy that covered a Member, and (3) individuals connected to an accident or injury that resulted in a Member seeking medical care.
• CNCS-20-COO-ERC Emergency Response Communication System of Records [89 FR 21498]
  • 03/28/2024
  • PURPOSE(S) OF THE SYSTEM: AmeriCorps uses this system to collect and maintain the contact information of its personnel to whom the system will send emergency notifications. AmeriCorps uses this system to execute pre-defined communication processes in emergency situations and to administer its operational response to critical events to maintain business continuity and to keep its personnel safe.
  • CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: The federal employees and contractors of AmeriCorps.
• Momentum Financials Open Obligations and Automated Disbursement Files—Corporation-1*
• Momentum Financials Accounts Receivable Files—Corporation-2*
• Employee and Applicant Records Files—Corporation-5*
• Counselors’ Report Files—Corporation-9*
• Discrimination Complaint Files—Corporation-10*
• Employee Pay and Leave Record Files—Corporation-11*
• Merit Promotion Plan Files—Corporation-14*
• Momentum Financials Vendor Files—Corporation-17*
• USA Freedom Corps Record of Service—Corporation-19*
• *The official System of Records Notice was published in the Federal Register on January 30, 2002 (67 FR 4395-4410) or July 25, 2002 (67 FR 48616-48617). If it references the General Routine Uses contained in Preliminary Statement, that was included in the publication on January 30, 2002 (67 FR 4395-4410).
• Any exemptions noted in the SORNs were published in the Code of Federal Regulations at 45 CFR 2508.19.

Privacy Impact Assessments (PIAs) have been completed for the AmeriCorps general support system and all major applications.

AmeriCorps collects and maintains a limited amount of personally identifiable information from applications to serve in AmeriCorps and AmeriCorps Seniors programs and applications to become a grantee organization. This information is used to process the application and subsequently manage and support AmeriCorps members, volunteers, and grantees. The process for collecting and maintaining personally identifiable information within AmeriCorps’ Network, Momentum, ESPAN, and the Health and Childcare information systems meets the requirements set by OMB Memorandum 03-22.* The following are the PIAs for AmeriCorps:

• AmeriCorps Child Care Benefit System (ACB) PIA
• AmeriCorps Health Benefits System (AHB) PIA
• eSPAN PIA
• Equal Employment Opportunity (EEO) PIA
• Everbridge PIA
• General Support System (GSS) PIA
• Momentum PIA
• AmeriCorps Online Ordering System (OOS) PIA
• AmeriCorps Public Websites (PUB) PIA
• FedHR Navigator PIA
• Webgrants PIA
• Civil Rights Interface (CRI) PIA
• OfficeSpace PIA
• GovDelivery PIA
• Everlaw PIA
• American Climate Corps (ACC) PIA

*Personally Identifiable Information (PII) is defined by OMB as any information about an individual maintained by an agency, including, but not limited to, education, financial transactions, medical history, and criminal or employment history and information which can be used to distinguish or trace an individual's identity, such as their name, social security number, date and place of birth, mother’s maiden name, biometric records, etc., including any other personal information which is linked or linkable to an individual.

§2508.13 What Are the Procedures for Acquiring Access to AmeriCorps Records by an Individual About Whom a Record is Maintained?

a) Any request for access to records from any individual about whom a record is maintained will be addressed to AmeriCorps, Office of the General Counsel, Attn: Privacy Act Officer, 250 E Street SW., Washington, DC 20525, or delivered in person during regular business hours, whereupon access to his or her record, or to any information contained therein, if determined to be releasable, shall be provided.

b) If the request is made in person, such individual may, upon his or her request, be accompanied by a person of his or her choosing to review the record and shall be provided an opportunity to have a copy made of any record about such individual.

c) A record may be disclosed to a representative chosen by the individual as to whom a record is maintained upon the proper written consent of such individual.

d) A request made in person will be promptly complied with if the records sought are in the immediate custody of AmeriCorps. Mailed requests or personal requests for documents in storage or otherwise not immediately available, will be acknowledged within 10 working days, and the information requested will be promptly provided thereafter.

e) With regard to any request for disclosure of a record, the following procedures shall apply:

• Medical or psychological records shall be disclosed to an individual unless, in the judgment of AmeriCorps, access to such records might have an adverse effect upon such individual. When such determination has been made, AmeriCorps may require that the information be disclosed only to a physician chosen by the requesting individual. Such physician shall have full authority to disclose all or any portion of such record to the requesting individual in the exercise of his or her professional judgment.
• Test material and copies of certificates, the disclosure of which would violate the privacy of any other individual or be otherwise exempted by the provisions of the Privacy Act, shall be removed from the record before disclosure to any individual to whom the record pertains.

[64 FR 19294, Apr. 20, 1999, as amended at 81 FR 12600, Mar. 10, 2016]

• PART 2508—IMPLEMENTATION OF THE PRIVACY ACT OF 1974